About Us

Looking for resources? Try 211!

What is 211?

211 is a information and referral service that connects users with information about local health and human services available ranging from basic needs to recreation.

211 calls are answered by trained Call Specialists 24 hours a day, seven days a week.

English and Spanish speaking Call Specialists are always available.  150 other languages are also available by translation service.

When activated by the county Office of Emergency Services, 211 provides disaster information by phone, text and online.


How to access 211

You can connect with a 211 Call Specialist by dialing 2-1-1 or by texting your zip code to 898-211 (txt211).

You can also search the 211 resource database online here on 211NorCal.org

To reach your county 211 while outside of the county or TTY users dial the phone numbers below 

    • Shasta County: 855-211-7822
    • Tehama County: 866-963-8182
    • Siskiyou County: 844-987-0590

What is the Difference Between 211 and 911?

For Resources:

  • Food
  • Clothing
  • Housing
  • Shelters
  • Utility Assistance
  • Transportation
  • Child Care
  • Legal Services
  • Support Groups
  • Healthcare
  • Senior Services
  • Drug & Alcohol Treatment
  • Mental Health Services
  • Crisis Hotlines



For Emergency:

Any situation that requires immediate assistance from the police, fire department, or ambulance:

  • Fire
  • Crime
  • Car Crash
  • Medical Emergency

When You Call 911, Be Prepared. Know:

  • The location of the emergency
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency


Do you have more questions about 2-1-1?

Email info@211norcal.org, or call United Way of Northern California at 530-241-7521.