About Us

Looking for resources? Try 2-1-1!

What is 2-1-1?

2-1-1 is the comprehensive information and referral service for different counties that connects callers and website users with information about local health and human services available ranging from basic needs to recreation (many of which are free or low cost). 2-1-1 calls are answered by trained Call Specialists who are available 24 hours a day, seven days a week.

2-1-1 also provides incident specific information in coordination with local emergency services during times of disaster, including road closures and shelters.

How does 2-1-1 work?

2-1-1 has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. 2-1-1 utilizes both bilingual Call Specialists and a phone based translation service to offer 2-1-1 information and referral in over 150 languages.

How does one access 2-1-1?

You can connect with a 2-1-1 Call Specialist by calling 2-1-1 or by texting your zip code to 898211 (txt211). If you are outside of Northern California, call 855-211-7822. You can also search the 2-1-1 resource database online here on https://211norcal.org/. To find toll free numbers for 2-1-1 services across the country, visit www.211.org.

What is the Difference Between 2-1-1 and 9-1-1?

For Resources:

  • Food/Clothing
  • Housing/Shelter/Utility Assitance
  • Transportation
  • Child Care
  • Legal Services
  • Support Groups
  • Healthcare
  • Senior Services
  • Drug & Alcohol Treatment
  • Mental Health Services
  • Crisis Hotlines



For Emergency:

Any situation that requires immediate assistance from the police, fire department, or ambulance:

  • Fire
  • Crime, especially if in progress
  • Car Crash, with injuries
  • Medical Emergency – any symptoms requiring immediate medical attention.

When You Call 911, Be Prepared. Know:

  • The location of the emergency
  • The phone number your calling from
  • The nature of the emergency
  • Details about the emergency


Do you have more questions about 2-1-1?

EmailĀ info@211norcal.org, or call United Way of Northern California at 530-241-7521.