About Us

Looking for resources? Try 211!

What is 211 Shasta?

211 is a information and referral service that connects users with information about local health and human services available ranging from basic needs to recreation.

211 calls are answered by trained Call Specialists 24 hours a day, seven days a week.

English and Spanish speaking Call Specialists are always available.  150 other languages are also available by translation service.

When activated by the county Office of Emergency Services, 211 provides disaster information by phone, text and online.

Launched in 2011, 211 Shasta was the first active 2-1-1 North of Sacramento. As a local, private, non-profit organization with a 501(c)3 status, 211 operates thanks to local grants and donations. Be sure to check out our Funders – they make 211 possible in our community!

How to access 211?

You can connect with a 211 Call Specialist by dialing 2-1-1 or by texting your zip code to 898-211 (txt211).

You can also search the 211 resource database online here on 211NorCal.org

To reach 211 Shasta while outside of the county or TTY users dial: 855-211-7822


What is the Difference Between 211 and 911?

For Resources:

  • Food
  • Clothing
  • Housing
  • Shelters
  • Utility Assistance
  • Transportation
  • Child Care
  • Legal Services
  • Support Groups
  • Healthcare
  • Senior Services
  • Drug & Alcohol Treatment
  • Mental Health Services
  • Crisis Hotlines



For Emergency:

Any situation that requires immediate assistance from the police, fire department, or ambulance:

  • Fire
  • Crime
  • Car Crash, with injuries
  • Medical Emergencies 

When You Call 911, Be Prepared. Know:

  • The location of the emergency
  • The phone number your calling from
  • The nature of the emergency
  • Details about the emergency


Do you have more questions about 211 Shasta?

Email info@211norcal.org, or call United Way of Northern California at 530-241-7521.