Situation Updates
- pgealerts.alerts.pge.com/updates
- For a 7-day Public Safety Power Shutoff forecast, visit: pgealerts.alerts.pge.com/psps-updates/7day/
Status of Power Outages
In the case of a power outage, please contact your power company for updates. If you see a downed power line, assume it is energized and extremely dangerous, and report it immediately by calling 911.
- For PG&E updates or to sign up for alerts, go to: m.pge.com/#outages. Or call 800-743-5000.
- Generator and Battery Rebate: PG&E Generator & Battery Rebates
- For PG&E updates or to sign up for alerts, go to: m.pge.com/#outages. Or call 800-743-5000.
Community Resource Centers (CRC’s)
For a list of planned community resource centers, go to:
pgealerts.alerts.pge.com/updates/psps-events.- Each CRC typically provides snacks and water, ADA-accessible restroom and washing station, phone and small medical device charging, and Wi-Fi access.
- CRC locations are added to the website once confirmed
- Resources to help those with access and functional needs stay safe during PSPS.
Resources
- See the information listed at: Disability Disaster Access and Resources (DDAR) Program
- People Experiencing a Public Safety Power Shutoff Resources
Steps to take before an outage
- Confirm or update your contact information with PG&E. They will send notifications to the contacts they have on file in advance of a shutoff, when possible.
- Create a safety plan for all members of your family, including pets. A Public Safety Power Shutoff can happen at any time of day or night, due to changing weather conditions.
- Prepare an emergency supply kit. Include enough water and nonperishable food to last your household one week. Be sure to refresh your kit once a year.
- Plan for medical needs like medications that need to be refrigerated or devices that require power: Disability Disaster Access and Resources Program
- Create a safety plan for all members of your family, including pets. A Public Safety Power Shutoff can happen at any time of day or night, due to changing weather conditions.
- Keep mobile phones and other devices charged.
- Keep cash on hand and a full tank of gas. ATMs and gas stations may not be available during an outage.
- Generator safety tips: www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/power-outage/safe-generator-use.html
Social Media
- X: x.com/PGE4Me
- Facebook: www.facebook.com/pacificgasandelectric
211 PSPS Care Coordination
211 PSPS Care Coordination is a program to help PG&E customers who have health and medical needs that require electricity. Care Coordination helps to get a plan in place for resources that can be used during a PSPS power outage. Call 211 if you’re interested in this service. Callers will receive a follow up call from 211 NorCal staff so they can create their plan. The care coordination call will typically take 30-45 minutes.
Who qualifies?
PG&E customers who have access & functional needs, and/or are electricity dependent during a power outage (examples include medical equipment or medications that rely on power, accessibility equipment that relies on power, chronic conditions that require temperature control, etc).
What is Care Coordination?
Care Coordination helps you create a safety plan by providing information about what to do before, during, and after a power outage. The Care Coordinator can help you:
- Build a list of emergency contacts and your support network
- Register for alerts and notifications
- Sign you up for programs you may be eligible for such as the PG&E Medical Baseline program and the Disability Disaster Access & Resources (DDAR) program
- Identify support organizations and local emergency departments
- Learn what important health and medical information to gather
- Consider a backup power source for medical equipment and assistive technology
- Consider transportation needs in case of power outages or other emergencies
- Learn how to make your own emergency kits – a Go Bag and a Stay at Home checklist
Examples of programs you might be enrolled in or referred to by the Care Coordinator:
- MEDICAL BASELINE ENROLLMENT – If you require the use of a medical or life support device due to a disability or health condition, 211 can help you apply for PG&E’s Medical Baseline Program.
- CARE or FERA ENROLLMENT – CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills.
- DISABILITY DISASTER ACCESS & RESOURCES (DDAR) – DDAR assists individuals with disabilities and older adults in disaster readiness and recovery.