COVID-19 Information – Shasta County

Please note: We at 2-1-1 NorCal are working to share information as we are updated from our colleagues and agency representatives at the county, state and/or federal level. You may also receive updates to information by texting “COVID-19” or “Coronavirus” to 211-211: Text Coronavirus Graphic



County COVID-19 Information

  • Shasta County Public Health:
      • Facebook:
      • Free Spanish- and English-language WhatsApp Chatbot Tools –  provides accurate information on COVID-19 and vaccines. Prioritizes communicating with Californians and combating misinformation.
        • Can be accessed by scanning a QR code at the bottom of their website English WhatsApp chatbot tools or texting “hola” to 833-422-1090.
        • People without internet access can call the COVID-19 hotline at 833-422-4255 (833-4CA-4ALL), which has support in multiple languages.
      • Help stop the spread of COVID-19 by getting vaccinated, wearing a mask indoors, keeping a 6-foot distance from others who don’t live with you, avoiding crowds, washing your hands for at least 20 seconds and using hand sanitizer frequently, avoiding close contact with people who are sick, covering your cough or sneeze with a tissue, and staying home when you’re sick.
  • Exposures (Quarantine & Isolation Instructions):
  • Face Coverings:
      • Find the latest guidance at:
      • On September 20, 2022, the CDPH updated its masking guidance. The recommendations take effect on September 23. Guidance is based on the COVID-19 Community Levels in each county. Certain risk tolerance should be taken into consideration. For more information, visit
        • Shasta County’s Community Level is located on the COVID-19 Dashboard. The CDPH recommends that everyone consider wearing a mask indoors. Vulnerable people are recommended to wear a mask in crowded indoor public places.  Ensure your mask provides the best fit and filtration (respirators like N95s, KN95s and KN94s are best).
  • Contact Tracing:
      • When someone tests positive for COVID-19, notifying their close contacts can help stop the spread. If you get a text from 233-93, it is safe to click on the text link to complete a case investigation or contact tracing survey. Learn more at What is Contact Tracing?
  • Testing:
  • Vaccinations:
      • County Public Health Website:
        • (select “COVID-19 Information”): Website provides information about vaccine clinics, how to sign up, and answers to frequently asked questions.
          • Eligibility:
            • Anyone 6 months or older is eligible for the COVID-19 vaccine.
            • Immigration or insurance status does not matter. No one will ask about immigration status when one gets vaccinated.
          • Booster shots:
            • Use the CDC Booster Tool to find out when to get a booster.
            • Children 6 months through 5 years of age who have received two doses of the monovalent (primary series) Pfizer or Moderna COVID-19 vaccines should get an updated dose at least 2 months after their second dose. For immunocompromised children, parents should consult with their child’s healthcare provider.
            • 4/11/23 Press Release: Press Release Bivalent Boosters 4.11.23
      • Appointments: Anyone who meets the eligibility requirements to receive the COVID-19 Vaccine may request an appointment at a clinic of your choice at (scroll down to list of “Local Providers”). Or sign up at “My Turn” at the link above (or at If you would like assistance with signing up, please call one of these options:
        • 2-1-1 (24/7)
        • Shasta County HHSA COVID-19 Vaccination Helpline at 530-245-7890 (Mon-Fri, 9am-5pm)
        • California COVID-19 Hotline at 833-422-4255 (Mon-Fri, 8am-8pm, Saturday-Sunday, 8am-5pm).
      • Mobile vaccinations: Provides Covid-19 vaccinations for homebound individuals. Individuals, or their caretakers, can self-refer by going to and clicking on “Need an in-home visit or transportation?” or by calling the MyTurn hotline at 833-422-4255.
      • Alternative vaccine sites: Additional vaccination sites at local pharmacies are available through this Center for Disease Control (CDC) site:
      • Digital COVID-19 Vaccine Record (DCVR): A tool is available for Californians who received a COVID-19 vaccination and wish to access their record from the state’s immunization registry systems. Go to: For questions or assistance with accessing your DCVR, call the California COVID-19 Hotline at 833-422-4255 (Mon-Fri, 8am-8pm, Saturday-Sunday, 8am-5pm).
  • Medications & Treatments: 
      • Provides information on where to find treatments, prevention, priority groups for treatment and pharmacy locations for prescribed oral medicines to treat mild to moderate COVID-19 cases. Visit website:
      • FREE Virtual Covid-19 Visit for COVID-19 Medication: Offers FREE telehealth services to California residents (ages 12 and up) to help connect to COVID-19 medication. To connect to a healthcare provider to be evaluated for treatment, Contact Sesame Care at 888-897-1244 or visit
  • State Updates:


Latest News:

Business Guidelines & Resources:

Resources and Guidance:

(Please visit for additional resources not listed here, or call 2-1-1.)


Financial concerns:


  • Mortgage Relief Program: Open to all eligible Californians who are currently experiencing pandemic-related hardships and have fallen behind on their housing payments. Complete the application questionnaire to begin the application process. If you need assistance with your application or have questions about your eligibility, please contact your mortgage servicer or a HUD-certified housing counselor at 800-569-4287. For application questions call 888-840-2594.
  • Homeowners and Renters: The state is no longer accepting applications for COVID-19 rent and utility bill relief.
    • Check the status of your submitted application HERE. To request additional support with your application or appeal, call the CA COVID-19 Rent Relief call Center at 833-430-2122.
    • Contact 2-1-1 or browse our website if you are in need of services.
  • 2-1-1 Shasta: Lists Housing resources. Go to and scroll down to categories.

Health concerns:

Mental Health support:


Medical Professionals, First Responders, and Essential Service Providers:


Activities for all ages:

  • Shasta Family YMCA: Offering YMCA 360: On-Demand Videos. Access FREE workouts from YMCA where one can find their favorite Y classes for all ages. Visit:

Volunteer Opportunities:

  • Shasta County: Visit the Emergency Job Matching Site, click “Register as Volunteer” and complete the requested information. Your willingness to serve our community during this emergency is appreciated!

Additional Resources:

  • Disability Information and Access Line (DIAL): National hotline helps people with disabilities find vaccination locations in their communities, make appointments and find local services – such as accessible transportation – to overcome barriers to vaccination. Also answers questions and addresses concerns about the vaccines. To access the hotline, visit, call 1-888-677-1199 Mon-Fri, 6am-5pm, or email
  • NorCal Services for Deaf & Hard of Hearing: Provides answers and information to questions or concerns about the Coronavirus (COVID-19) or the vaccines. Videophone: 916-426-3222, or Email: