211 NorCal is a free, confidential referral and information service that connects people from all communities to a specialist who can help find local health and human services, 24 hours a day, seven days a week. For more information visit www.211norcal.org.
- 211 NorCal is committed to helping those in our community impacted by the federal government shutdown. Furloughed federal employees and government contractors in need of social services and individuals with questions about availability of public benefits can call 211 to get help.
- 211 NorCal refers individuals to many programs that are funded by the federal government. If you have been impacted by the shutdown and are experiencing an impact to the services you rely on, call 211 to speak to a Call Agent. The team at 211 NorCal will work to identify other community resources that may be able to help you during the shutdown.
- Our 211 NorCal Call Agents can help those in need connect to food pantries, health care services and utility and eviction prevention assistance. Callers also can receive information on mental health counseling, transportation, job training, substance use recovery services, childcare and volunteer opportunities
Additional Resources:
Food Resources:
- Shasta County Food Resources
- Siskiyou County Food Resources
- Tehama County Food Resources
- Plumas County Food Resources
DoorDash Emergency Food Support:
- DoorDash is helping food banks deliver free meals and waiving delivery/service fees for 300,000 grocery orders for SNAP recipients. Ask your local food bank if they offer home delivery. If not, they can contact projectdash@doordash.com to learn about partnering with DoorDash.
Resources on Government Shutdowns:
- Congress.gov FAQ on Government Shutdowns and Executive Branch Operations
- National Council of Nonprofits Federal Government Shutdown Guide
- National Association of Counties: What Counties Should Know During a Shutdown Guide
- National Conference of State Legislatures: Government Shutdown Tracker
Furloughed Federal Employee Resources:
- Banks & Credit Unions:
- Bank of America – Assistance available; call 844-219-0690.
- Chase Bank – Support line for affected employees: 1-888-356-0023.
- Congressional Federal Credit Union – Relief Line of Credit; call 800-491-2328.
- FedChoice FCU – Offering multiple assistance options for members and new applicants.
- Interior Federal Credit Union – Interest-free loan up to 30 days; call 800-914-8619.
- Navy Federal Credit Union – Special loan program; call 1-888-842-6328.
- PayPal Credit – Interest-free cash advances ($250–$500); call 1-877-689-1975.
- U.S. Bank – Waiving late fees and deferring mortgage payments.
- U.S. Employees Credit Union – Shutdown loans available; call 312-922-5310.
- SunTrust (Truist) – Offering programs to assist affected clients.
- Synchrony Bank – Deferring payments for store cards (Amazon, Walmart, Lowe’s, etc.).
- Union Plus (for Union Members) – Grants, mortgage/insurance grace periods; call 800-472-2005.
- Wells Fargo – Dedicated shutdown assistance lines and support options.
- Grants & Savings:
- FEEA-NARFE Fund – $100 grants for active federal employees not receiving pay.
- Thrift Savings Plan (TSP) – Loan payment suspensions available; call 1-877-968-3778.
- Auto Loan & Lease Assistance:
- Toyota Financial Services – Payment extensions up to 2 months; call 800-874-8822.
- Lexus Financial Services – Deferred payments up to 2 months; call 800-874-7050.
- Hyundai Motor Finance – 30-day payment extensions; call 1-800-523-4030.
- Kia Motors Finance – 30-day deferred payments; call 1-866-331-5632.
- Ford, GM, Mercedes-Benz Financial – Offering case-by-case deferrals and fee waivers.
- Mobile Service Providers:
- AT&T – Flexible payment schedules and late fee adjustments.
- T-Mobile – Short-term assistance; call 1-877-746-0909 or dial 611.
- Verizon – Flexible payment options via “Promise to Pay”; call 1-866-266-1445.
- Rental & Housing Assistance:
- National Rental Home Council – Deferred rent options, no late fees.
- OPM Sample Letters – Templates to request help from landlords, lenders, or utilities.
- Food Resources:
- Feeding America – Network of 200 food banks and 60,000 pantries nationwide.
- School Districts – Notify your district about furlough to qualify for free meals for kids.
- Insurance Relief:
- MetLife Auto & Home – 30-day grace period on premium payments; call 1-800-GET-MET8.
- Fidelity & Guaranty Life – Waiving insurance charges for 30 days; call 844-800-9146 (Y policies) or 888-513-8797 (others).
- Other Assistance:
- Rent-A-Center (Benefits Plus) – Payment waiver up to 4 months if unemployed.
- U.S. Office of Personnel Management (OPM) – Employees may qualify for state unemployment benefits.